Retail Reflections: Shoppers’ needs; why M&S is pants; a bank’s PR tosh

Alan Monahan writes: Since Marks & Spencer announced that it was closing 100 stores over the next four years, the world and his wife seem to have had their say on how the high street can be saved. Well-meaning people are coming out of the woodwork to vow their allegiance to physical stores. Lucy Mangan, […]

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