24 October 2018

Retail Reflections: The shopping ‘experience’ and customer satisfaction

Alan Monahan writes: You’ll know that these days it’s not enough just to go shopping. You are also invited to enjoy the ‘experience’. Open a newspaper or magazine and THAT word jumps out of the page as stores and trade shows demonstrate how they are reinventing themselves in the wake of dwindling customer numbers and […]

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Unplanned staff absence blights retailers worldwide

A survey of 800 retail managers from around the world conducted by The Workforce Institute at Kronos Incorporated, found that for every 10 hours of in-store labour budgeted, more than one hour is wasted due to unplanned employee absence. Absenteeism poses significant workforce management challenges for retail organisations, with many citing a significant impact on

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