Alan Monahan writes: You’ll know that these days it’s not enough just to go shopping. You are also invited to enjoy the ‘experience’. Open a newspaper or magazine and THAT word jumps out of the page as stores and trade shows demonstrate how they are reinventing themselves in the wake of dwindling customer numbers and
Retail Reflections: The shopping ‘experience’ and customer satisfaction Read More »
Online seasonal specialist, Christmas Tree World, found in a survey of 1,000 UK consumers that they upload an average of seven photos of themselves in front of Christmas trees, decorations and displays throughout the Christmas period. One in ten will even select a leisure venue for its photographic potential. The research underscores the importance of
Shoppers can’t stop taking ‘Elfies’ Read More »
A survey of 800 retail managers from around the world conducted by The Workforce Institute at Kronos Incorporated, found that for every 10 hours of in-store labour budgeted, more than one hour is wasted due to unplanned employee absence. Absenteeism poses significant workforce management challenges for retail organisations, with many citing a significant impact on
Unplanned staff absence blights retailers worldwide Read More »
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