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Retail news round-up: ’Unhappy’ staff; stores making headlines, shop jobs and automation

The retail industry has the unhappiest staff, according to an Expert Market/Vivatic survey. Some 13% of the 2,222 respondents said they had imagined killing their boss and 30% of those in the sector claimed to hate their job. At the end of April, Eric Smith – who has designed jewellery for the Queen and the

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Retail news round-up: click ‘n’ collect Christmas, festive fakes, and the top places to work

Almost half (42%) of European consumers have used a click ‘n’ collect service in the past 12 months, according to the JDA/Centiro Customer Pulse Report Europe 2017. And, in recent years, the service’s popularity has directly influenced Christmas shopping patterns, as consumers increasingly rely on the convenience and value it provides. The Border Force, which

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