Alan Monahan writes: As with my own appearance, the face of Autumn Fair is much changed from the show I first visited more than 20 years ago. But like me, it has managed to keep a spring in its step despite some shrinkage! And while some exhibitors at the NEC were bemoaning the fact that
Alan Monahan writes: Not for the first time we’re being told that savvy retailers understand that success ultimately lies in their ability to gather, analyse and act on data about their customers’ preferences. But while those online in the UK are keenly interested in data, there is a looming barrier: nearly half have reported that
Retail Reflections: Online UK retailers see bigger picture; jobs for robots or people? Read More »
The continued surge in online shopping will see over £2.5bn of unwanted Christmas presents returned to retailers, according to LCP Consulting. Stuart Higgins, its director of retail, says: ‘The price retailers have to pay for online growth is pretty substantial.’ UK consumers lead the world when it comes to internet shopping, with an average of
Almost half (42%) of European consumers have used a click ‘n’ collect service in the past 12 months, according to the JDA/Centiro Customer Pulse Report Europe 2017. And, in recent years, the service’s popularity has directly influenced Christmas shopping patterns, as consumers increasingly rely on the convenience and value it provides. The Border Force, which
Alan Monahan writes: Save the High Street deserves a pat on the back for making so much useful information freely available to retailers, even if they aren’t members. Given that it costs nothing to join and there are special offers for those with independent local shops, I would have thought that being a part of
Retail Reflections: getting discovered on the high street and the value of data Read More »
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