federation of small businesses

Retail news round-up: online information; Easter sales, import duties

An investigation by Which? has revealed that almost 50 major online retailers were misinforming or failing to provide clear information to shoppers about returns rights on their websites. The consumer champion says that as a result of its investigation 10 retailers, including Lakeland and M&S, have since updated their information to clarify the unwanted and

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Retail Reflections: A ‘cushy life’ selling gifts – now here comes GDPR!

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Alan Monahan writes: If you run a small independent gift shop I’m sure you’ll have some customers who envy what you do. They figure that if you pass the time of day with nice people, selling them pretty things, it’s not a bad way to earn a living. They don’t know the half of it,

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Retail news round-up: Ascential shows ‘could be sold’; Bitcoin on high street

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Spring Fair and Autumn Fair organiser Ascential has launched a strategic review of its exhibitions division as it announces plans to focus on its digital business. Press reports suggest that this could lead to the sale of its trade and consumer shows and generate between £250 million and £300 million. Its strong annual results revealed

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Retail news round-up: ’Unhappy’ staff; stores making headlines, shop jobs and automation

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The retail industry has the unhappiest staff, according to an Expert Market/Vivatic survey. Some 13% of the 2,222 respondents said they had imagined killing their boss and 30% of those in the sector claimed to hate their job. At the end of April, Eric Smith – who has designed jewellery for the Queen and the

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Retail news round-up: latest sales figures; ethical behaviour and shopping; ‘product experiencers’

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The volume of retail sales grew for the third consecutive month in the year to January according to the CBI, but sales for the time of year were the weakest against seasonal norms in over four years. Growth in online sales rose firmly in the year to January at the fastest rate since this time

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Retail Reflections: Consumer spending confounds economists

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Alan Monahan writes: I took professional predictions and polls with a pinch of salt long before the European Union referendum and General Election, although I suspect that, like me, those outcomes may have surprised more than a few of you. Media folk are fed research and umpteen surveys on every imaginable subject, and the

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Retail news round-up: online information; Easter sales, import duties

Retail news round-up: Ascential shows ‘could be sold’; Bitcoin on high street

Retail news round-up: ’Unhappy’ staff; stores making headlines, shop jobs and automation

Retail news round-up: latest sales figures; ethical behaviour and shopping; ‘product experiencers’

Retail Reflections: Consumer spending confounds economists

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