in-store experience

Retail news round-up: Sales; business and consumer confidence; surplus shops

Retail sales grew at their fastest pace since September 2017 in the year to June, according to the CBI’s latest Distributive Trades Survey. It also revealed that sales volumes were well above average for the time of year. Additionally, the survey reported a jump in growth in the volume of orders placed on suppliers. The

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Retail Reflections: Shoppers’ needs; why M&S is pants; a bank’s PR tosh

Alan Monahan writes: Since Marks & Spencer announced that it was closing 100 stores over the next four years, the world and his wife seem to have had their say on how the high street can be saved. Well-meaning people are coming out of the woodwork to vow their allegiance to physical stores. Lucy Mangan,

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Retail Reflections: the jury is out on Black Friday – bring on the mince pies!

Alan Monahan writes: I suspect that many retailers will rue the day that Black Friday washed up on our shores from the US. Like Andrew Jennings – who used to run Harrods, House of Fraser and New York department store Saks Fifth Avenue – they probably believe that the lead-up to Christmas should be a

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