john lewis

John Lewis considers the future as 100% of its sales move online

The bosses of department store retailer, John Lewis, are deciding which of their 50 department stores may never reopen again after reporting that it is ‘highly unlikely’ they will all survive the lockdown. 400 of the groups staff were already made redundant following the UK lockdown on March 23, with a further 14,000 put on

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Retail Reflections: A gift-giving ritual; finding solace in festive sales

Alan Monahan writes: When it comes to Christmas, grandads are apparently bottom of the country’s shopping lists. Indeed, people buy more gifts for their pets! But had Barclays interviewed me for their survey which yielded this information I would have told them that I must be the exception. I find my wife’s festive generosity positively

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Retail Reflections: The shopping ‘experience’ and customer satisfaction

Alan Monahan writes: You’ll know that these days it’s not enough just to go shopping. You are also invited to enjoy the ‘experience’. Open a newspaper or magazine and THAT word jumps out of the page as stores and trade shows demonstrate how they are reinventing themselves in the wake of dwindling customer numbers and

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