retailers

Retail Reflections: Online UK retailers see bigger picture; jobs for robots or people?

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Alan Monahan writes: Not for the first time we’re being told that savvy retailers understand that success ultimately lies in their ability to gather, analyse and act on data about their customers’ preferences. But while those online in the UK are keenly interested in data, there is a looming barrier: nearly half have reported that

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Retail news round-up: Ascential shows ‘could be sold’; Bitcoin on high street

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Spring Fair and Autumn Fair organiser Ascential has launched a strategic review of its exhibitions division as it announces plans to focus on its digital business. Press reports suggest that this could lead to the sale of its trade and consumer shows and generate between £250 million and £300 million. Its strong annual results revealed

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Retail Reflections: computer crashed and shop was happy to take my cash

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Alan Monahan writes: I popped into my local coffee shop the other day to be greeted by a hand-written sign on the counter: ‘Sorry, we can only accept cash payments.’ Oh dear, their computer had crashed and the barista was painstakingly noting all transactions on a piece of paper. Never mind. I always carry cash.

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Retail news round-up: Unhappy returns; Brits are top online shoppers; fast-falling non-food prices; New Year honours

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The continued surge in online shopping will see over £2.5bn of unwanted Christmas presents returned to retailers, according to LCP Consulting. Stuart Higgins, its director of retail, says: ‘The price retailers have to pay for online growth is pretty substantial.’ UK consumers lead the world when it comes to internet shopping, with an average of

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Retail news round-up: click ‘n’ collect Christmas, festive fakes, and the top places to work

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Almost half (42%) of European consumers have used a click ‘n’ collect service in the past 12 months, according to the JDA/Centiro Customer Pulse Report Europe 2017. And, in recent years, the service’s popularity has directly influenced Christmas shopping patterns, as consumers increasingly rely on the convenience and value it provides. The Border Force, which

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Retail Reflections: the jury is out on Black Friday – bring on the mince pies!

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Alan Monahan writes: I suspect that many retailers will rue the day that Black Friday washed up on our shores from the US. Like Andrew Jennings – who used to run Harrods, House of Fraser and New York department store Saks Fifth Avenue – they probably believe that the lead-up to Christmas should be a

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