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Retail in 2021: National Retail Federation Report

America’s National Retail Federation (NRF) has detailed the themes and trends it believes will impact retail in the year ahead. This time last year they predicted tumultuous change in retail supply chains, a voracious appetite for resale, recycling, upcycling and “blurred lines” in retail as companies worked to develop innovative ways to servicing and supporting

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Retail Reflections: Online UK retailers see bigger picture; jobs for robots or people?

Alan Monahan writes: Not for the first time we’re being told that savvy retailers understand that success ultimately lies in their ability to gather, analyse and act on data about their customers’ preferences. But while those online in the UK are keenly interested in data, there is a looming barrier: nearly half have reported that

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