Alan Monahan writes: The Black Friday phenomenon is almost upon us once again, with the clock ticking down to what has been described as ‘Britain’s biggest shopping day’ – November 23rd. It’s reckoned that a total of £4.75 billion will be spent by UK consumers, with 47% of that in online purchases. I’m not
Retail Reflections: Black Friday’s ‘best deals’; bira and that business rates reduction Read More »
Alan Monahan writes: You’ll know that these days it’s not enough just to go shopping. You are also invited to enjoy the ‘experience’. Open a newspaper or magazine and THAT word jumps out of the page as stores and trade shows demonstrate how they are reinventing themselves in the wake of dwindling customer numbers and
Retail Reflections: The shopping ‘experience’ and customer satisfaction Read More »
A survey of 800 retail managers from around the world conducted by The Workforce Institute at Kronos Incorporated, found that for every 10 hours of in-store labour budgeted, more than one hour is wasted due to unplanned employee absence. Absenteeism poses significant workforce management challenges for retail organisations, with many citing a significant impact on
Unplanned staff absence blights retailers worldwide Read More »
WHSmith will close six of its 610 high street stores after a fall in its yearly profits, but has not yet revealed which outlets will close or how many jobs are to be affected. The specialist stationery, newspaper and book seller has said the six stores in question are ‘loss making’ as a result
WHSmith to close loss-making stores, CardMarket and WHSmith Local Read More »
Alan Monahan writes: These days we hear so much about campaigns to ‘Save the High Street’ that I suspect there are people – some in our own industry – who have almost taken it for granted that there is little future for shops in Britain’s towns and villages. But hang on a moment. Are
Retail Reflections: Gift shops in women’s clothing; Brexit advice; banking blues Read More »
Research analyst, GlobalData, has found that £1.5bn has been freed up for retail survivors in 2018, as the UK non-food retail sector becomes reliant on the demise of weaker operators to maintain growth for the survivors. The company estimates at least £1.5bn will be released by failing retail businesses in 2018 with just three of
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