shopping

Retail news round-up: online information; Easter sales, import duties

An investigation by Which? has revealed that almost 50 major online retailers were misinforming or failing to provide clear information to shoppers about returns rights on their websites. The consumer champion says that as a result of its investigation 10 retailers, including Lakeland and M&S, have since updated their information to clarify the unwanted and

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A multi-channel festive shopping season

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Research by commercial insurer, NFU Mutual has found that almost half (46%) of consumers plan to do their Christmas shopping using a mixture of online and in-store shopping. The insight into this year’s festive shopping habits shows that almost half (46%) of consumers have planned to use a mixture of browsing and buying both

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Retail Reflections: fewer, smaller stores and how they can survive

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Alan Monahan writes: Good retailers will know that customers crave innovation – and new findings by Salmon Insights confirms it, with 60% of people preferring to purchase from a ‘digitally innovative retailer’ and a quarter of us now identifying as ‘digitally obsessive’. However, a closer look at the research suggests that consumers desire innovations

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Consumers seek virtual assistance in-store

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Consumers could be put off by a lack of in-store technology, according to research commissioned by tech group Vista Retail Support. The company’s research shows that 70 per cent of consumers are familiar with Artificial Intelligence (AI) based technologies and believe they can transform shopping experiences – but two thirds (66 per cent) are

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Retail Reflections: Shopping & ‘The Experience’ economy

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Alan Monahan writes: I warmed even more to Sam Delaney – one of my favourite newspaper reviewers – when he told Sky viewers the other day that he still bought “stuff” rather than spending his money on “experiences”. Like me, he probably enjoys shopping for himself – and others – although I’m also not

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Retail reflections: Woolworths; sales figures & ‘fake’ £1 coins

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Alan Monahan writes: After the sobering news that UK retail sales posted their biggest quarterly fall in seven years in March, I was cheered to hear that Woolworths could be making a return to our high streets. The Wonder of Woolies is that it is still so fondly remembered after shutting its doors in 2008.

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Retail news round-up: online information; Easter sales, import duties

A multi-channel festive shopping season

Retail Reflections: fewer, smaller stores and how they can survive

Consumers seek virtual assistance in-store

Retail Reflections: Shopping & ‘The Experience’ economy

Retail reflections: Woolworths; sales figures & ‘fake’ £1 coins

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